Finding a good Customer Service Tool

by Andrew2. July 2013 1:04
Choice is sometimes a blessing and sometimes a curse.  At the moment I'm researching help desk software for use with  I have managed to reduce the list down to four choices;,, and  GetSatisfaction wa... [More]

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Support now supports recurring actions

by Andrew1. July 2013 10:22
Last night we pushed an update to support recurring actions, this is great news for tasks which happen on a regular frequency.  You can now specify the frequency (every week, monthly etc.) and the number of times it is to happen - by default the task will recur indefinitely. The plan template ... [More]

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